Packages are sent via regular mail within 7 business days after the payment unless noted otherwise.
Delivery time depends on the distance and quality of the postal services.
As an example – it usually takes around two weeks for a package to reach Great Britain.
If you wish to use a different delivery method please contact us BEFORE making an order.
NOTE: we do not work on public holidays! Public holidays in our countries may not coincide.
Possible risks and solutions
Zabavka Workshop cannot take responsibility for package lost or damaged during postal transfer.
Please make sure to provide the correct shipping address and additional contacts to help minimize the risks.
We do our best to protect your orders by using sturdy cardboard boxes with bubble wrap stuffing and tough padded envelopes:
To help you track package movements we provide an international post tracking number on your e-mail as soon as your order is sent. You can use services like 17track.net to see the status of your delivery.
Returns and complaints
To be accepted the returned products must be intact and in their original wrapping.
To claim a refund, the buyer should contact us stating the reason for the return and provide information about redelivery. The customer will be responsible for redelivery shipping costs. Funds will be transferred to the customer's account within 10 days after the returned product is received by Zabavka Workshop.
For complaints and suggestions about our products and services please contact us describing the issue and we’ll do our best to improve the situation.